Yes I know all of that, what I was wondering was what the "rubbish service bordering on abuse" was about.
I've boosted their monopoly profits for many a year, but I can't say I've ever had cause to complain about the service from the people at the sharp end, I just wondered what your experience was.
At the end of the day, like they said, it's all about supply and demand.
rubbish I know, but as Homer said, what're you gonna do?