I have also been crossing swords with the Steam Racket Co. today.

Last July, I booked for myself, wife and car for TT week via the web. No problem, - but received no confirmation.

I then later added two more passengers, and after finally managing to get them on the same sailings (another story), this was promptly followed by a booking confirmation from the Racket Co for the two extra passengers. - However, still no confirmation for the original booking for car + 2. A trail of unanswered e-mails did finally result in an e-mail confirmation of the booking.

February arrived, and I received the invoice for the 2 extra passengers only. Telephoned the Racket Co who insisted the other invoice was in the post but probably delayed due to the volume of invoices being set out. I did however take the precaution of paying the final balance for both bookings over the phone with my debit card.

Several days later I received a standard letter apologisising for the delay in sending out invoices and assuring me that they would be following in a few days, but reminding me payment must be made by the end of February!

To date, I have received the travel documents for the 2 extra passengers, but still nothing for the car + 2,- not even the promised invoice!

I telephoned the Racket Co this morning who insisted that they had sent out the missing invoice, and that the payment balance was still outstanding. I argued that they had been paid in full, and finally after much debate the discovered that they had made a mistake. Blame was laid on a new computer system which they are still unfamiliar with!

So, - just because you have paid for your booking, don't assume you are safe from The Racket Co's incompetance!

Perhaps we could get a thread going for the most outrageous Racket Co story?