JRA Wrote:

Moan Moan Wrote:

Shitoffa Shovel Wrote:After digesting 'Moan Moan's' reply I thought better of adding to the impending blast from forum users and I decided to subscribe to the 'TT Live' service knowing full well it did have teething problems last year.

I now have a very slow acting dashboard, No Videos to watch, a murky 3 point web cam shot of the start and finnish, and the thing I subscribed for in the first place 'Manx Radio' suffering a hardware failure. For someone who has put his money where his mouth is , I don't think this is good enough.

Am I likely to get any sort of re fund ? I doubt it.

I look forward to MM's views on this subject........

Regards

SS,,,,

I think you should all get a refund for when it isnt working. So, maximum of £20 for the whole festival, that's 11 days of practice and race coverage, will get you a refund of about £1.82 for the day it didn't work. Although it was fixed about halfway through the session, so perhaps call it a quid. Now your only problem is deciding what to spend all that lovely cash on.

Moan Moan. You miss the point. Its not just about your calculated cost for each individual, (although you may wish to apply your accountancy skills to the value for money we who do come across receive from the Steam Packet) its about the significant sums made by Duke overall from this. They are not doing this for our benefit are they.

Suggestion - why don't Duke calculate how much they make from subscribers for when the service is unavailable or not fully working and instead of refunding, they donate that to good causes eg the Joey Dunlop Foundation or the Helicopter Fund.

Can you quantify the significant sums you say are made by Duke and explain whether this is before or after the cost of staff overtime and increased bandwidth is taken into account? Also, apart from the hard-working marshals, other volunteers and TT-supporting charities, precisely who else is involved in the TT for entirely altruistic reasons? Bear in mind we're talking about a maximum of £20 here for a service jointly provided by Duke, Manx Radio and the Isle of Man Government's Department of Tourism and Leisure. I simply don't believe this is the naked profiteering you seem to assume it is.
Also, and I am sorry to go on and apologise for seemingly singling you out for a rant, are you sure Duke doesn't make any contributions to TT charities and marshals?