Big D
Ring back, we've had all sorts of problems over the years with those muppets, sometimes you just get the office muppet, ring back and sometimes you get someone who not only knows what they are talking about but also is freindly!! Seriously we once had a freindly person on the phone at IOMSP who knew what she was talking about :-)
I've also noticed that the women are generally the best there as the blokes tend to be MUPPETS.
Good Luck
Russ